24 hour Cancellation PolicyAll cancelled, and re-scheduled appointments require 24 hours notice, otherwise the full treatment charge is incurred. Cancellations and appointment changes are to be made by telephone only.
Missed AppointmentsMissed appointments will be charged at the full treatment rate.
Bills PayableA credit/debit/switch facility is not available, therefore all payments must be made by cash or cheque at the end of each treatment.
Initial consultations are 1 hour and include an acupuncture treatment. All follow-up appointments are 40 minutes. Babies and children's initial consultations are 45 mins and include a treatment. Follow-ups are 30 minutes.
Special Offers are subject to change. Recommend a friend incentives will be redeemed once the friend has become a paying client. Courses of treatments must be paid in advance and are non-refundable.
All invoices must be paid within 14 working days of date of invoice. If payment is not received within this time, a late payment fee of £15 will be payable. If payment is not received within 30 days of date of invoice, a further fee of £15 will be payable. All unpaid invoices will be pursued through the small claims court.
To ensure consistency in bookings, all appointments have an allocated time slot. Late arrivals will therefore have a reduced treatment time and the treatment fee will remain unchanged.
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It is your duty to inform your G.P. and complimentary medical practitioner of any treatment or remedies that you are taking or intend to take.
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